Calling permissions
Three of the switches on Workspace Settings decide what kinds of calls your workspace can make. All three are on by default, and each is independent — you can allow audio while forbidding video and screen sharing.
Workspace settings are available to workspace administrators only. If you are not an administrator, the screen is not shown to you.
Where to find them
| Platform | How to get there |
|---|---|
| Web | Settings → Workspace Settings |
| iOS and Android | Admin tab → Workspace Settings |
The three rows sit directly below Customer mode, near the top of the screen.
The three switches
| Setting | Default | What the app says |
|---|---|---|
| Allow audio calls | On | "When disabled, members can't start or receive audio calls in this workspace." |
| Allow video calls | On | "When disabled, members can't start or receive video calls in this workspace." |
| Allow screen sharing | On | "When disabled, members can't share their screen during calls." |
Each row saves the moment you flip it. There is no confirmation and no Save button.
What actually disappears
Turning a permission off removes the control from everyone's app. Nothing is left behind to press and fail.
| Setting turned off | What goes away |
|---|---|
| Allow audio calls | The phone-handset button in the conversation header — in one-to-one and group conversations |
| Allow video calls | The video-camera button in the conversation header |
| Allow screen sharing | The screen-share button in the control bar of a call that is under way |
Three things worth knowing about where those buttons live in the first place:
- The video-camera button only ever appears in a one-to-one conversation. There is no video call in a group, so Allow video calls has no effect on groups at all.
- A group call counts as an audio call. Turning off Allow audio calls therefore stops group calls as well as one-to-one voice calls.
- The screen-share button only ever appears in a one-to-one call, never in a group call.
There is no separate switch for group calls. If you want to keep group calls, leave Allow audio calls on.
Nobody is exempt
These are workspace-wide, with no per-person override and no administrator exemption. Turn audio calls off and your own call button disappears along with everyone else's.
The safety net behind the buttons
Hiding the button is the whole of the change for almost everyone, but audio and video are refused by the server as well. A call of a disabled type never reaches the person being called:
- The caller is told "This call type is disabled for your workspace".
- The call screen shows the reason Calls disabled, then closes.
Screen sharing has no equivalent server-side refusal — removing the button is the enforcement.
The check runs when a new call is started. Flipping a switch mid-call does not hang up people who are already talking, and someone joining a call that is already live is not stopped.
How quickly it takes effect
The setting saves immediately, and the server starts refusing the disabled call type straight away.
Other people's apps hold the workspace settings briefly in a cache, so a colleague who already has HushChat open may keep seeing the call button for a few minutes. Pressing it will not connect a call. Reopening or refreshing the app brings their buttons into line at once.
If the call buttons are missing anyway
Before assuming a workspace setting is to blame, check these:
- Screen sharing on the web depends on the browser. In a browser with no screen-capture support, the button is absent no matter how the setting is set.
- The video button is never in a group conversation. That is by design, not a setting.
- Some mobile builds ship without calling. If neither the phone nor the camera button appears in any conversation on one device, the app on that device has no calling component — a workspace setting cannot bring it back.
Flip the switch back and the controls return. Nothing about past calls is changed, and no call history is lost while a permission is off.